https://nova.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 Customer relationship management and firm performance https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:31362 why some CRM programs are more successful than others and what capabilities are required to support success.]]> Sat 24 Mar 2018 08:43:41 AEDT ]]> Formative versus reflective measurement models: two applications of formative measurement https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:16354 Sat 24 Mar 2018 08:04:57 AEDT ]]>